Qoder Assistant Group Chat Q&A Bot User Manual

​

1. What Is Qoder Assistant

Qoder Assistant is your team's group chat Q&A bot. Once it joins a group chat, team members simply ask their questions in the group and Qoder Assistant answers automatically. It has three defining characteristics:

• Grounded answers only: it answers strictly from the knowledge base you provide, and never makes things up
• Asks when unsure: when it runs into a question it is not confident about, it proactively checks with the colleagues you designate
• Gets smarter with use: answers confirmed by colleagues accumulate automatically and are reused directly next time

​

2. Creation and Configuration

​

2.1 Creating Qoder Assistant

Open the QoderWake console, click "Create Waker", choose the "Qoder Assistant (Q&A Bot)" template, fill in a name and description, and you are done. After creation, the detail page displays a configuration guide. Just follow the prompts step by step.

​

2.2 Connecting to Group Chats

Open the Qoder Assistant detail page, select "IM" in the left sidebar, and go to the IM channel configuration page. Supported channels:

• DingTalk (Alibaba team accounts support the AliDing bot only)
• Lark (currently under internal security review and not yet available)

Steps to connect:

1. Click the "Configure" button for the channel you want
2. Fill in the App ID and App Secret (or choose QR code mode)
3. Click "Add Pairing", select the channel, and fill in the pairing details:
   • Conversation information: choose "Direct Message" or "Group Chat" as needed. For direct messages, providing the Open ID is recommended; if no Open ID is provided, a User ID is required; the display name is optional
   • Runtime configuration: select the model and working directory as needed; if no working directory is selected, the default IM working directory is used
4. Click "Create Pairing", then turn on the channel switch to activate it

Qoder Assistant uses workflow mode by default, with no manual selection required. The Open ID identifies a user within the current application, while the User ID is the account identifier inside your company or organization. Once pairing is complete, messages automatically enter the preset Q&A flow.

After connecting, group members just ask questions as usual, with no extra steps required. Multiple channels can be connected at the same time.

​

2.3 Configuring the Knowledge Base

The knowledge base is the source of evidence for every answer Qoder Assistant gives. Qoder Assistant acquires knowledge by binding knowledge bases available on the platform. Steps:

1. Open the Qoder Assistant detail page, select "Knowledge Base" in the left sidebar, and click "Bind Knowledge Base"
2. Choose "Select Existing" to bind a knowledge base already on the platform, or choose "Create and Bind" to create a new one
3. Multiple knowledge bases can be bound

Knowledge base content management happens in the platform-level "Knowledge Base" module (the knowledge base icon in the left navigation bar), where you can upload files, enter URLs, add entries manually, and more.

Recommendation: first create and upload your team's existing FAQ documents in the Knowledge Base module, then come back here and bind them.

​

2.4 Asking Colleagues for Help

When Qoder Assistant encounters a question the knowledge base does not cover, it automatically sends a direct message to the colleagues you designate to confirm the answer. Select "Team Collaboration" in the left sidebar, click "Add Colleague", search by name or employee ID, and fill in the collaboration settings:

• Areas of expertise: for example "reimbursement, attendance"; Qoder Assistant routes questions by matching these areas
• Role: technical owner, business owner, and so on
• Permission checkboxes: enabled, can confirm answers, can be asked for help

The page shows how many questions are currently awaiting confirmation and how many are complete, making it easy to track progress.

​

2.5 Reply Requirements

Manage Qoder Assistant's reply behavior on the "Settings" page in the left sidebar:

• Reply style: professional and measured / concise and direct / lively and upbeat, chosen to match the tone of the group
• Reply language: follow the user / always Chinese / always English
• Business scope: tell Qoder Assistant which kinds of questions it is responsible for (it declines anything out of scope)
• Sensitive information: define the content types it must never reply with (such as account credentials); when encountered, it directs the user to contact the owner
• Disclaimer: can be enabled for external groups, appending a disclaimer to the end of every reply

​

3. How It Works

Everything Qoder Assistant does is driven by a preset WakerFlow workflow. When you create a Qoder Assistant, the system initializes this default flow automatically.

​

Default Flow Logic

Once a group message arrives, WakerFlow makes decisions in the following order:

1. Primary decision: determine the message intent, whether it is a legitimate question, noise, out of scope, or an expert reply
2. Task execution:
   • Legitimate question, then search the knowledge base, then reply if an answer is found
   • No match in the knowledge base, then escalate to an expert request, then send a direct message to the relevant colleague
3. Expert reply handling: the colleague confirms the answer, then it is posted back to the original group automatically, then the knowledge is stored

The core loop: question, knowledge base search, ask a colleague when unsure, capture the confirmed answer as knowledge, answer directly next time. The longer it is used, the more questions Qoder Assistant can answer on its own, and the less often it needs to interrupt colleagues.

​

Viewing and Editing the Workflow

Open the Qoder Assistant detail page and select the "Workflow" tab in the left sidebar to see the workflow script:

• Canvas: view the entire flow structure visually and modify nodes by dragging
• Script: edit the JavaScript code directly
• Run history: review how each group message was processed and how long each step took

Beyond the default Q&A flow, you can also create new WakerFlows of your own so Qoder Assistant handles more custom tasks, such as summarizing unresolved questions into a daily report, or checking on a schedule whether the knowledge base has gone stale. Click the "New WakerFlow" button and define the flow either through conversational editing of designated canvas nodes or by writing the script by hand.

Tip: if you do not need a custom flow, leave the default as is. The default flow already covers the vast majority of group chat Q&A scenarios.

​

4. Reviewing Results

​

Q&A Records

The "Q&A Records" section in the left sidebar presents Qoder Assistant's operating data: total questions, reply rate, help requests, and failures. Filtering by group chat is supported. It makes clear at a glance which kinds of questions go unanswered, so you can top up knowledge exactly where it is needed.

​

5. FAQ