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Manage Your Plan

Sign in to the Qoder website, click your avatar in the top-right corner, and go to Settings > Plan & Billing. Here, you can view your current subscription plan and easily upgrade to a higher tier. image.png

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Invoices

In the Invoices section, you can view your entire payment history and download any of your past invoices for your records.

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Billing Cycle

Our subscriptions operate on a monthly billing cycle. Your plan will automatically renew each month on the same date you originally subscribed. The renewal payment is processed one day before your current cycle expires. If the renewal payment fails, your subscription for the next cycle will be canceled, your account will be downgraded to the Free Plan, and any unused Credits will be forfeited. Billing Cycle Examples:
  • Standard Subscription: If you subscribe on August 16, 2025, your current billing cycle will end at 23:59:59 on September 16, 2025.
  • End-of-Month Subscription: If you subscribe on February 28, 2025, your cycle ends at 23:59:59 on March 28, 2025. If you subscribe on March 31, 2025, your cycle ends at 23:59:59 on April 30, 2025 (as April does not have 31 days).

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Accepted Payment Methods

We currently accept Visa and MasterCard. More payment options are coming soon!

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Canceling Your Subscription

On the Plan & Billing page, find the Plan card and click Manage > Cancel Subscription. image.png Please note that the cancellation will take effect at the end of your current billing cycle. This means your subscription will not automatically renew. Your current subscription will remain active until its expiration date.

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Billing FAQ

Why did my payment fail? A payment can fail for several reasons, including:
  • Insufficient funds: Your account does not have enough money to cover the charge.
  • Expired or invalid card: The card you used for the payment has expired, or the details were entered incorrectly.
  • Bank decline: Your bank has rejected the payment request. Please contact your bank for more information.
How do I update my billing information? Currently, you can update your billing address on the checkout page when purchasing a plan. This change will apply to all future purchases and renewals. We use Antom for secure payment processing. Please note that changes only affect future transactions; we are unable to modify information on past invoices. I have other billing questions. How can I get help? If you have a billing question that isn’t answered here, please email us at contact@qoder.com. For faster support, please write to us from the email address associated with your account and provide a detailed description of your issue.