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Forward Mode is the managed delivery layer built on top of Managed Mode. Administrators predefine the agent shape and available resources through a three-tier configuration model (enterprise / template / identity), and callers simply pass a template_id and identity_id to use an agent — without managing the underlying runtime. Forward Mode ships with built-in IM channel integration, scheduled triggers (Schedules), and end-user identity isolation (Identities), making it a good fit for SaaS providers, integrators, and teams serving many end users or a large volume of callers.

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