A mode layer that lowers the barrier to bringing agents into business scenarios, delivering agent capabilities through a three-tier enterprise / template / user configuration model.
Forward Mode is the managed delivery layer built on top of Managed Mode. Administrators predefine the agent shape and available resources through a three-tier configuration model (enterprise / template / identity), and callers simply pass a
template_id and identity_id to use an agent — without managing the underlying runtime.
Forward Mode ships with built-in IM channel integration, scheduled triggers (Schedules), and end-user identity isolation (Identities), making it a good fit for SaaS providers, integrators, and teams serving many end users or a large volume of callers.
Forward Mode also exposes independent Environment, Skill, Vault, Credential, and File resource APIs. These endpoints are specific to Forward Mode and are not shared with the corresponding Managed Mode resources.