IM Channel Controls

Documentation Index

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Enterprise admins can control which IM channel types organization members are allowed to use, preventing company information from flowing through unauthorized channels.

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Overview

Qoder products integrate with multiple IM platforms to deliver task notifications, messages, and reports to designated IM channels. IM Channel Controls let enterprise admins restrict the available IM platforms across the organization, meeting information security and compliance requirements.

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Supported IM Platforms

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Admin Configuration

Navigate to Admin Console → Enterprise Settings → IM Channel:

• The page lists all supported channel types, each with a Toggle switch on the right
• Enabled = members can use this channel; Disabled = members cannot use it
• Toggling requires confirmation; changes take effect shortly after

Admins may disable all channels to completely block IM integrations.

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Member Experience

• Disabled channels are shown greyed out in the product — visible but not selectable
• Greyed items display a tooltip: “Your organization has restricted this Channel. Contact your admin to enable it.”
• Existing connections are automatically invalidated when an admin disables a channel; affected members are notified

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Common Configuration Examples

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Notes

• Policy applies uniformly across all Qoder products under the Team
• Admins are also subject to the policy (no exemptions)
• Changes take effect shortly after saving — no re-login required
• Newly registered enterprises: All channels are disabled by default — admins must enable as needed
• Newly added channels: Disabled by default — admins must manually enable before members can use them